Privacy Policy

In this Privacy Policy, we provide mandatory information in accordance with the European Union General Data Protection Regulation No. 2016/679 (EU) (hereinafter referred to as the Regulation) about the processing of personal data carried out when you use our website.

The data controller, determining the purposes and means of processing your personal data, is UAB "Baltics medical" (legal entity code 302723907 , address Vilnius, Subačiaus g. 15-51, LT-01300, telephone +37065771676 , e-mail hello@omegalab.lt ).

FROM WHAT SOURCES DO WE COLLECT YOUR PERSONAL DATA?

We receive all of your personal data only directly from you: you provide your personal data when registering for an account in the online store, placing an order for goods, or submitting inquiries, requests, complaints, and in other ways.

WHAT PERSONAL DATA OF YOURS DO WE PROCESS AND FOR WHAT PURPOSES?

Account registration and administration, processing of purchase data when administering and fulfilling product orders, and returning products

Legal basis: consent, performance of a contract, compliance with legal requirements

Personal data categories: name, surname, telephone number, email address, method of delivery of goods, delivery address of goods, account login details, actions in the account, including technical browsing data (IP address, technical information about login and browsing), signature (if you accept the goods yourself), date and time of purchase and delivery, product names, quantities, purchase prices and discounts provided, method of payment for purchases and payment information.

In cases where a gift voucher is purchased, we also collect the following data: name, surname, contact details of the person to whom the gift voucher is intended, and a greeting for the person to whom the gift card is intended.

Placing and fulfilling orders without registering an account

Legal basis: performance of a contract

Personal data categories: name, surname, telephone number, email address, method of delivery of goods, delivery address of goods, method of payment for purchases and payment information.

Identification

Legal basis: legitimate interests

Personal data categories: name, surname, personal identification document number of the customer or other person collecting the goods, customer phone number, email address, purchase data

Providing offers and information about goods

Legal basis: consent

Personal data categories: name, surname, email address, phone number, month and day of birth, type of newsletter subscribed to

Handling requests, complaints, inquiries and feedback

Legal basis: compliance with legal requirements

Personal data categories: name, surname, telephone number, email address, residential address, date of birth, other information provided in the content of the request, complaint, inquiry or response: the event for which the request is made and the circumstances related to it, attached documents and (or) data.

When submitting a request for the return of goods, you are asked to provide information about your name, surname, telephone number or email address, address and reason for returning the goods.

Improving navigation and experience on the website, analyzing website user behavior and traffic on the website

Legal basis: consent

Categories of personal data: Our website also uses cookies. Information about cookies is provided at the end of this Privacy Policy.

Conducting statistics and market research

Legal basis: legitimate interest

Personal data categories: year of birth, gender, city, information about goods purchased in the online store.

PERSONAL DATA PROCESSING AND STORAGE PERIODS

Account registration and administration, processing of purchase data when administering and fulfilling orders for goods, and returning goods: Personal data required for account registration and administration are processed as long as the account is used. Accounting and tax documents are stored for the purposes of fulfilling legal requirements in accordance with the deadlines set out in legal acts. Other purchase data is stored for 5 years from the date of the purchase transaction.

Placing and fulfilling orders without registering an account: Accounting and tax documents are stored in accordance with the deadlines provided for in legal acts in order to comply with the requirements of legal acts.

Identification: as long as the account is used.

Providing offers and information about goods: 5 years from the date of receipt of consent or until the date of expiration of the consent.

Handling requests, complaints, inquiries and feedback: 12 months from the date of submission of the request, complaint, inquiry or response or until the expiration of the statutory limitation period for claims, whichever is longer.

Improving navigation and experience on the website, analyzing website user behavior and traffic on the website: The data processing deadlines are provided in this in the link .

Conducting statistics and market research: 5 years.

TO WHICH THIRD PARTIES AND IN WHICH CASES DO WE TRANSFER YOUR PERSONAL DATA?

We provide your personal data to third parties who help us perform and administer the provision of services to you:

• Companies providing software maintenance and support services;

• To companies providing delivery services in order to deliver goods to you at the addresses you provide;

• Payment service providers;

• For companies providing marketing services;

• Companies providing advertising, media planning, public relations and event organization services;

• For companies providing SMS messaging services.

Your personal data may also be provided to:

• Law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania;

• To state institutions and courts, when such an obligation is provided for by applicable legal acts.

WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?

Cookies are small text data files that are automatically created when you browse our website and are stored on your device (computer or mobile phone). A cookie contains anonymous information and is sent from the server of the website you are viewing to your computer or mobile phone. Cookies can be session or persistent. Session cookies exist from the moment you open your browser until you close it again. When you close your browser, these cookies will be automatically deleted. Persistent cookies have a predefined expiration date and remain in your browser until they expire or you delete them.

Cookies can be divided into necessary, functional, statistical, marketing and other cookies by purpose. Our website may store necessary, functional, statistical and marketing cookies. Cookies are stored only if you confirm your consent in the message on the main page of the website, except for those cookies for which consent is not required (necessary and functional, third-party content sharing cookies for those logged in on social networks). More information about specific types of cookies can be found here.

We use cookies to improve the browsing experience on our website, analyze the behavior of website users and traffic on the website. In order to improve the website, we need to know what information is most interesting to our website visitors, from which countries and cities our website is visited, how often visitors return, what browser they use, what devices the website is read on, etc. We collect this information using Google Analytics tools, which allow us to record and analyze statistical data on website usage. You can learn more about Google Analytics and the information that these tools allow us to collect here: link .

If you prefer that Google Analytics tools do not record information about your web browsing, you can use the Google Analytics opt-out browser add-on.

If you wish, you can change your browser settings to notify you when a cookie is set or updated, and to allow you to choose whether to allow or block cookies. To learn more about cookies, such as how to manage or delete them, you can visit here .

Third-party cookies (e.g. Google Analytics) are set by data controllers that are not the operators of the website visited by the website user and are used for data analysis purposes. Our website also sets cookies belonging to third parties that have been installed with your prior consent. These third parties may have access to the information collected through the cookies they use. More information about these cookies and the third parties that may have access to the information collected can be found in the privacy policies of these third-party cookies.

WHAT ARE THE RIGHTS OF DATA SUBJECTS AND HOW CAN YOU EXERCISE THEM?

You have the right to access your personal data and how they are processed, to request correction, addition or destruction of the personal data provided, as well as to suspend their processing (withdraw your consent). You also have the right to request that the personal data controller restrict the processing of personal data, the right to data portability, and to file a complaint with the State Data Protection Inspectorate (contact details are provided on the website). www.ada.lt ) and object to the processing of the personal data provided. If you would like to receive detailed information about the procedure for exercising these rights, please submit a request to the e-mail address hello@omegalab.lt .

CHANGES AND VALIDITY OF THE PRIVACY POLICY

We reserve the right to change the Privacy Policy. Notice of any changes or additions will be posted on the website www.omegalab.lt , in the section "Privacy Policy" .